TRANSFORM
Booking, payment and cancellation terms, together with information about your data and its protection.
Scheduled sessions and WhatsApp support plans are separate services. The offer’s content, duration, price and currency appear before you submit your request. A WhatsApp request may include several messages about one topic; one message does not equal one credit.
Payment is by bank transfer, instant if supported by your bank. Check any bank fees with your bank. Declaring a transfer does not prove receipt. An email confirms your booking or activation after the Transform team verifies the received funds.
In-person sessions can be booked from seven local calendar days ahead, subject to published availability. Online sessions use their own published availability. A slot is held for 30 minutes pending payment validation and may then be released. A late transfer requires review and does not guarantee the original slot. WhatsApp support is messages and voice notes, with no appointment slot.
A cancellation received at least 24 hours before the scheduled session is eligible for a refund request, including exactly 24 hours before. Less than 24 hours before, or for a no-show, the session is non-refundable. Submit your request from your booking page; the time of receipt determines eligibility. Rescheduling depends on availability. These rules apply to appointments and do not automatically apply to WhatsApp plans.
The Transform team reviews eligible requests in the administration. Refunds are made outside the platform and recorded by the team; submitting a request does not initiate a bank transfer. If the team cancels a session, you are offered another slot or a refund for the unused session. These terms do not limit mandatory consumer rights.
Provide your correct name, email, WhatsApp number with international dialling code and country so your request can be processed and confirmed. Use the contact details in your confirmation for changes. WhatsApp support is not an emergency service.
Your name, email, WhatsApp number, country and language are used to manage your account, bookings, plans and confirmations. Amounts, bank-transfer validations and credit movements are retained to track services. We do not request card numbers or access to your bank account.
Your data is processed within the Transform platform, hosted on a server, to manage your requests and services. Access is restricted to authorized people providing service follow-up, support and maintenance. Email providers process the information needed to send confirmations and reminders. Exchanges on WhatsApp are also subject to that service’s policies.
Records and their history are retained to manage services and document transactions. Deletion requests are reviewed in light of records needed for those transactions. Encrypted server backups are retained for 14 days; their expiration is separate from deletion in the application. Account passwords are hashed, access is controlled and sensitive actions are logged.
Cookies support sessions, form protection and currency preferences. Advertising cookies are not required to use the platform.
For questions about your booking, cancellation or data, and to request access, correction or deletion, contact the Transform team: contact@transformbysara.com
